Though many organizations are aware that a good service portfolio is important, only few can explain what they actually meanby “good”. Often, the service identification process is performed in an ad-hoc manner resulting in an unbalanced or in complete serviceportfolio. Currently no method for service identification exists that can be followed like a recipe in a cook book, but research is progressing. In this white paper we discuss the pros and cons of several service identification approaches. We show two of them (i.e.the goal-driven approach and the component-based approach) in more detail and give examples of an insurance case study.
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